Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

Customer Care Specialists works closely with the Design and Development Department to ensure the highest standards of service are met for all of our customers. They respond to inquiries via telephone, live chat and email, ensuring clear, friendly, professional and timely replies to all questions.

The interactive art director takes the lead role in the research, development, and launch of new web-based products and services meant to serve the marketing and promotional goals of our company. This person supervises a staff of graphic designers, who specialize in online content creation